Track Order

Once an order has been dispatched, the dispatch confirmation normally includes a tracking link. Use that link to view the carrier's latest available scan and estimated delivery progress.

WHEN TRACKING BEGINS

A tracking number can be created before the parcel receives its first carrier scan. During this period, the status may show that information has been received even though movement is not yet visible. Allow time for the first scan to appear after dispatch.

UNDERSTANDING TRACKING UPDATES

Tracking events are supplied by the carrier. Updates can be delayed between facilities, during customs processing, at weekends, on public holidays or during periods of unusually high parcel volume. An unchanged status does not always mean that the parcel has stopped moving.

DELIVERY DETAILS

Review the delivery address carefully when placing an order. If you notice an error, contact the Store through the Contact Us page as soon as possible. Address changes cannot be guaranteed after processing or dispatch. Carriers may also apply local delivery procedures, safe-place rules, signature requirements or collection-point instructions.

IF YOU NEED HELP

If a tracking link is missing, the tracking status has not updated for an extended period, or the carrier marks a parcel delivered but you cannot locate it, check the delivery area and with other household members first. Then use the Contact Us page and include the order number, tracking number and latest carrier status. The customer-care team will review the available information and explain the next step.

Estimated delivery windows are not guaranteed delivery dates. For processing times, delivery estimates and shipping charges, review the Shipping Policy.